White Branch Knits

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Privacy Policy

Last updated: August 2026

At White Branch Knits, I value your privacy and believe your personal information should be treated with care. This Privacy Policy explains what information I collect when you visit whitebranchknits.com, purchase a product, join my email list, contact me, or otherwise interact with the website, as well as how that information is used and protected.

Information I Collect

I may collect information that you provide directly to me, including:

  • Your name
  • Email address
  • Billing address
  • Phone number, if provided
  • Order and purchase information
  • Information you submit through contact forms or technical editing inquiries
  • Any other information you choose to provide

When you visit the website, certain technical information may also be collected automatically. This can include your IP address, browser type, device information, pages visited, and information collected through cookies or similar technologies.

How I Use Your Information

I may use information collected through White Branch Knits to:

  • Process and fulfill purchases
  • Provide access to downloadable products
  • Communicate with you about your orders
  • Respond to questions, contact requests, or technical editing inquiries
  • Send newsletters, updates, and marketing emails when you have chosen to receive them
  • Maintain and improve the website
  • Prevent fraud, spam, and misuse of the website
  • Protect the security of the website
  • Maintain records required for accounting, tax, legal, or other legitimate business purposes

I do not sell or rent your personal information.

Purchases and Payments

White Branch Knits uses WooCommerce to operate the online shop.

When you make a purchase, information such as your name, email address, billing information, and details about your order may be collected and stored so that I can process your order, provide access to purchased downloads, maintain business records, and assist you if you have a problem with an order.

Payments may be processed through Stripe or PayPal, depending on the payment method you choose at checkout.

Information necessary to complete your payment may be transmitted securely to the selected payment provider. This may include your name, email address, billing information, purchase amount, and payment-related information.

White Branch Knits does not directly store your full credit or debit card number.

Stripe and PayPal process payment information according to their own privacy policies and terms.

Email Newsletter

If you choose to join the White Branch Knits email list, your subscriber information is managed using Kit (formerly ConvertKit), an email marketing service.

Depending on the form you complete, this information may include your name, email address, subscription preferences, and information about how you interact with emails I send.

I may use this information to send knitting news, new pattern announcements, business updates, helpful resources, special offers, and occasional promotional messages.

Joining the email list is optional. You can unsubscribe at any time by clicking the unsubscribe link included at the bottom of emails sent through Kit.

Unsubscribing from marketing emails does not prevent me from sending transactional messages that are necessary to complete a purchase, provide a product or service you requested, or respond to an inquiry.

Contact Forms and Technical Editing Inquiries

When you contact White Branch Knits through a contact form, email, or technical editing inquiry, I may collect your name, email address, message, and any other information or files you choose to provide.

I use this information to respond to your inquiry, communicate with you about potential or ongoing services, provide requested services, and maintain appropriate business records.

Please do not submit sensitive personal information through website contact forms.

Cookies and Similar Technologies

White Branch Knits and the services used to operate this website may use cookies and similar technologies.

Cookies are small files stored on your device that help websites perform certain functions. They may be used to:

  • Keep the online shop and checkout functioning properly
  • Maintain shopping cart or customer session information
  • Process and secure payments
  • Remember certain preferences
  • Protect forms and the website from spam or misuse
  • Understand and improve website performance

Some cookies are necessary for the website and online shop to function properly. Other cookies may be created by third-party services used on the website.

You can control or delete cookies through your browser settings. Blocking or disabling certain cookies may prevent some portions of the website, shopping cart, checkout, or payment process from functioning correctly.

Third-Party Services

White Branch Knits uses third-party services to help operate the website and provide products and services.

These may include:

  • WooCommerce for online store functionality, customer accounts, downloads, and order management
  • Stripe for payment processing
  • PayPal for payment processing
  • Kit (formerly ConvertKit) for email subscriptions and newsletters
  • WPForms for website forms
  • Website hosting, security, spam prevention, caching, and performance services

These service providers may receive or process information necessary to perform their services. Their handling of your information is also governed by their own privacy policies and terms.

How Long I Keep Information

I keep personal information only for as long as reasonably necessary to provide products and services, maintain appropriate business records, meet legal and tax obligations, resolve disputes, and protect White Branch Knits and its customers.

For information stored through the White Branch Knits online shop:

  • Inactive customer accounts may be retained for up to 24 months
  • Pending orders may be retained for up to 7 days
  • Failed orders may be retained for up to 7 days
  • Cancelled orders may be retained for up to 30 days
  • Completed orders may be retained for up to 7 years
  • Refunded orders may be retained for up to 7 years
  • Stripe-related transaction data stored through WooCommerce may be retained for up to 7 years

Completed and refunded transaction records may need to be retained for accounting, tax, legal, fraud-prevention, and other legitimate business purposes.

Email subscriber information is generally retained until you unsubscribe or request deletion. Limited information may be retained when necessary to honor an unsubscribe request or comply with legal obligations.

Information submitted through contact forms or technical editing inquiries is retained only as long as reasonably necessary to respond to the inquiry, provide requested services, and maintain appropriate business records.

Your Privacy Choices and Rights

Depending on where you live, you may have certain rights regarding your personal information.

These may include the right to request:

  • Access to personal information I have about you
  • Correction of inaccurate personal information
  • Deletion of certain personal information
  • A copy of certain personal information
  • Withdrawal of consent for certain uses of your information
  • Information about how your personal information is used

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in those emails.

Some information may need to be retained even after a deletion request when required for tax, accounting, legal, fraud-prevention, transaction recordkeeping, or other legitimate business purposes.

To make a privacy-related request, contact White Branch Knits using the contact information below.

Visitors Outside the United States

White Branch Knits is based in Kansas, United States. The website and the third-party services used to operate it may process or store information in the United States or other countries.

If you access the website from outside the United States, your information may be transferred to and processed in countries whose data protection laws differ from those in your country.

Where required, service providers may use legally recognized safeguards for international transfers of personal information.

Children’s Privacy

White Branch Knits is not directed toward children under the age of 13, and I do not knowingly collect personal information from children under 13.

If you believe that a child under 13 has provided personal information through this website, please contact me so that I can take appropriate steps to remove it.

Data Security

I take reasonable measures to protect personal information collected through White Branch Knits and use reputable third-party services to help operate the website, online store, payments, and email communications.

However, no website, electronic transmission, or method of data storage can be guaranteed to be completely secure. While I work to protect your information, I cannot guarantee absolute security.

Links to Other Websites

White Branch Knits may contain links to websites operated by other businesses, organizations, or individuals.

I am not responsible for the privacy practices, security, or content of third-party websites. If you follow a link to another website, I encourage you to review that website’s privacy policy before providing personal information.

Affiliate Disclosure

White Branch Knits may participate in affiliate marketing programs. This means that some links on this website may be affiliate links. If you click one of these links and make a purchase, White Branch Knits may receive a small commission at no additional cost to you.

I only share or recommend products and resources that I believe may be useful or relevant to my readers. When I have personal experience with a product, I aim to make that clear. Participation in an affiliate program does not influence the opinions or recommendations shared on this website.

White Branch Knits is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for websites to earn advertising fees by linking to Amazon.com and affiliated sites.

As an Amazon Associate I earn from qualifying purchases.

Individual posts and pages containing affiliate links may also include additional disclosures near those links.

Changes to This Privacy Policy

I may update this Privacy Policy from time to time as White Branch Knits grows, website features or services change, or privacy practices and legal requirements evolve.

When changes are made, the updated Privacy Policy will be posted on this page and the Last updated date at the top of the policy will be revised.

Contact

If you have questions about this Privacy Policy or would like to make a request regarding your personal information, please contact:

White Branch Knits
Kansas, United States
Email: hello (at) whitebranchknits (dot) com
Website: whitebranchknits.com